Frequently Asked Questions (FAQ)
Welcome to the Da Hawaiian Store FAQ Page! Here, we’ve answered some of the most common questions to help you shop with ease. If you need further assistance, feel free to contact us directly.
General Questions
1. What is Da Hawaiian Store?
Da Hawaiian Store is an e-commerce business offering authentic Hawaiian snacks, coffee, body care products, gifts, and more. We’re dedicated to bringing the spirit of Hawaii to your doorstep.
2. Where are you located?
Our warehouse is based in Wailuku, Hawaii, but we are strictly an e-commerce business and do not offer in-person shopping.
3. Do you ship outside of the United States?
Yes, we offer international shipping to some locations! Shipping rates vary by destination and are calculated at checkout.
Products & Orders
4. Are your products made in Hawaii?
Many of our products are sourced directly from Hawaii, including items like Hawaiian coffee, Molokai salt, and body care items. We also carry products inspired by Hawaiian culture.
5. How can I place a custom order?
If you’re looking for specific items or need products in bulk for an event, reach out to us at aloha@dahawaiianstore.com or message us through our website. We’ll do our best to accommodate your request.
6. What is your most popular product?
Our top sellers include coffee, Maffles, poke seasoning mix, arare rice crackers, and kukui nut leis. Check out our “Best Sellers” section to explore customer favorites.
Shipping & Returns
7. How long does shipping take?
Orders typically ship within 1 business day. Delivery times vary based on location:
- U.S. Mainland: 3-7 business days.
- International: Delivery times depend on the destination and shipping method selected.
8. Do you offer free shipping?
Yes! We offer free shipping for U.S. orders.
9. What is your return policy?
We accept returns on unused, unopened items within 30 days of purchase. Contact us at aloha@dahawaiianstore.com for assistance with returns or exchanges.
Account & Payments
10. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your shipping information for future purchases.
11. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Other Questions
12. Can I purchase a gift card?
Yes, we offer digital gift cards that can be sent directly to the recipient’s email. Perfect for any occasion!
13. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new arrivals, sales, and exclusive offers. You can also follow us on social media:
14. What if I have additional questions?
Feel free to contact us via our email at aloha@dahawaiianstore.com or send us a message directly through our website. We’re happy to help!