Refund policy

Refund & Return Policy

We offer a 30-day return window from the date your order is delivered.

To maintain product quality and fairness for all customers, all returns must meet the eligibility requirements below.

Return Eligibility

To qualify for a return, items must be:

Unused and unworn
In the same condition as received
In original packaging
With tags attached (if applicable)
Accompanied by proof of purchase

Returns sent without prior authorization will not be accepted.

Returns that do not meet these conditions may be declined.

How to Request a Return

To start a return, contact us at:

📧 aloha@hawaiianstore.com

Please include your order number and the reason for the return.

If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without authorization.

Returns should be mailed to:

Hawaiian Store
ATTN: Return Department
400 Ho'Okahi St., Suite 106
Wailuku, HI 96793

Return Shipping Responsibility

We provide a prepaid return label only when the item:

Arrived damaged
Is defective
Is incorrect
Is missing parts
Was a duplicate shipment

For all other returns — including but not limited to:

Ordered by mistake
No longer wanted
Preference or taste
Size or fit issues
Better price found
Unauthorized purchase claims after confirmed shipment

👉 Customer is responsible for return shipping.

Original outbound shipping charges (if any) are non-refundable.

Refused Deliveries / Return to Sender

Customers may refuse delivery or mark an unopened package “Return to Sender.”

If the package is returned to us unopened:

Return shipping costs incurred may be deducted from the refund
Original outbound shipping is non-refundable

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (including food, flowers, or plants)
Personal care and beauty products once opened
Custom or personalized items
Gift cards
Hazardous materials, flammable liquids, or gases
Items marked Final Sale

If you are unsure whether your item qualifies, please contact us before purchasing.

Food Product Policy (Important)

For safety and quality control:

Food items must be unopened and in original condition to be eligible for return.
Opened food products cannot be accepted for return or refund.
Products returned opened or altered will be disposed of and not refunded.
We cannot guarantee product quality on items that have been in the customer’s possession outside our control.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery and contact us within 3 days of receipt if your item is:

Damaged
Defective
Incorrect

We may request photos to evaluate the issue and make it right.

Failure to report damage promptly may affect resolution options.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to:

Request a return for the original item
Place a new order once the return is approved

European Union — 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return within 14 days of delivery.

Items must still meet the unused and original condition requirements above.

Refund Processing

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

Refunds are issued to the original payment method
Please allow up to 10 business days for your bank or card issuer to process

If more than 15 business days have passed after approval, please contact: