Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aloha@dahawaiianstore.com. Please note that returns will need to be sent to the following address: 400 Ho'okahi St., Ste. 106, Wailuku, HI 96793
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aloha@dahawaiianstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on custom orders*, sale items or gift cards.
Exchanges
We recommend contact us first for exchanges. If you are in a hurry, the fastest way to ensure you get what you want may be to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aloha@dahawaiianstore.com.
We will gladly issue a refund/replacement for defective/damaged items.* Please notify us as soon as possible and do not discard the item or packaging until you have received a response from us in the event we need photographs or request the item be returned. Returns must be shipped (with tracking) within 30 days of purchase and item must be unused, in same condition as received and in original packaging. Refunds will be processed within 48 hours of receipt of the return.
Return Center
Contact da Hawaiian Store at aloha@dahawaiianstore.com for a return label or ship to the following address:
da Hawaiian Store
ATTN: Return Department
400 Ho'Okahi St. Suite 106
Wailuku, HI 96793
Return Shipping Fee
da Hawaiian Store pays return shipping on any items which meet the following criteria: arrived damaged, duplicate item, incorrect item, missing parts, defective.
Customer pays return shipping on returns which are not the result of the above conditions.
Restocking Fee
No restocking fee applies to the following: arrived damaged, duplicate item, incorrect item, missing parts, defective.
*Orders for designated custom items, including those not carried on our website may have different rules, which will be provided when you order. We will package the items well, however, damages resulting from shipping, including those related to delays, theft and temperature, are not our responsibility in these cases. For custom orders only, please file a claim with the postal service or Fedex if your item arrives damaged.